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The Norwegian Australian Chamber of Commerce is currently looking for an Operations Manager/Relationship Manager/CEO.

 

 

POSITION SUMMARY:

This role supports the board of the NACC in delivering on its objectives, including:

  • Creating networking opportunities for members and their communities
  • Promoting, encouraging and facilitating trade, commerce and investment
  • Creating awareness of ties between Australia and Norway

 

The main focus is on (1) marketing and communications, administration and event management; and (2) member engagement, management, retention and acquisition.

 

SKILLS:

  • Customer relationship building
  • Accounting and finance understanding (to pay invoices and report monthly account status)
  • Customer service
  • Confidence & professional presentation
  • Proactive & assertive nature
  • Attention to detail
  • Must be tech savvy and able to use Mac or Microsoft Suits as well as learn Mailchimp, Stripe, WordPress, Eventbrite, and social media
  • Norwegian language preferred but not required

 

COMPETENCIES AND EXPERIENCE:

  • Degree in Marketing, Communications or Business Administration preferred
  • At least 2 years previous work experience (in any field)
  • At least 1 year administration experience
  • Board management experience or similar preferred
  • Excellent English written and oral
  • Customer Service Experience

 

KEY RESPONSIBILITIES:

Design and distribute the monthly newsletter from MailChimp

  • Get info from the board
  • Set up events on the website
  • Check Contact email
  • Test that links and everything work before sending

 

Current Member Management

  • Set up 2 phone meeting for Board Members in PipeDrive each month
  • Call at least 5 members per month and update info in our CRM PipeDrive
  • Talk to members about whether they know other prospect members
  • Send membership renewal and invoice
  • Do whatever is required to retain members

 

Prospect Member Management

  • Contact prospect members by phone and email regularly
  • Meet with potential members regularly and tell them about NACC
  • Sign up new members

 

New Member Management

  • Add member profiles to website
  • Send welcome email to new members when they pay and the contact email receives a notification
  • Send welcome letter and pin
  • Make welcome phone call with details below (tell President)
  • Add member to MailChimp newsletter list
  • Invite member to social media accounts
  • Update contact details
  • Get member to post our logo on their website

 

Finance Management

  • Update accounts
  • Pay invoices
  • Send invoices
  • Collect invoices
  • Update the numbers in the minutes sheet
  • Monthly financial statements

 

Event Management

  • Organise NACC events
  • Find sponsors for events
  • Attend events, prepare for events (see events run sheet)
  • Add events to website
  • Add events to Eventbrite if applicable
  • Create and send event invitations from MailChimp
  • Post events to social media
  • Call and email members directly to check if they are attending events
  • Part take in organising & promoting: European cruise in Nov, informal Christmas drinks in Dec, Scandinavian Film Festival in Jun, and promote

Euromix x 2-4.

Marketing Management

  • Keep update on member social media accounts and share in social media
  • Manage social media in collaboration with interns & President (weekly posts)
  • Share news in social media

 

General Administration

  • Attend Board meetings and take minutes, 1st Monday of the month, 4:30-6pm
  • Distribute minutes, agenda, and action items to the board, monthly
  • Weekly 15 minute phone catch up with the President
  • Update Database and CRM
  • Keep the Google Drive tidy, clear, orderly

 

REMUNERATION

  • Depends on experience and responsibilities
  • Salary will be between $20-30 per hour with 20 hours work per week minimum + board meeting attendance (Approx. $1600-$2400 /month)
  • Commission on membership sales available if of interest

 

HOW TO APPLY:

  • Send an email with your resume to contact@norwegianchamber.com.au, and add your name in the subject field like this: JOB APPLICATION: MAX SKAUGEN.
  • Only successful candidates will be called in for an interview.